Terms and Conditions
CUSTOMER TERMS & CONDITIONS
1.1 The languages offered for the conclusion of the agreement, are English and the Estonian language.
1.3. In addition to these conditions the legal relationships arising from the distribution of products via the e-store are regulated by the laws of the Republic of Estonia.
1.4. The Trader may change the terms of the e-store and the prices of the products and services. Changes will be notified in the e-store’s environment. The terms and prices applicable at the time of the transaction taking place are applied to the transaction.
1.5. The selection of products, prices and discounts may differ from the product selection, prices and discounts of the Trader’s retail product selection.
2.1. The prices of the products are provided on the products’ sheet and the prices include the 20% value added tax in force in Estonia.
2.2. The delivery fee in accordance with the delivery method chosen by the Client in the course of formalizing the order is added to the price of the products. The manner of delivery will be chosen and the delivery charge calculated in the basket.
2.3. The trader has the right to withdrawal the transaction and ask back the product from the Client if the price of the product in e-store is wrongly marked significantly lower than the actual market value.
3. COMPLETING THE ORDER
3.1. The Client will add the product to the basket after choosing the product and, where necessary, the size on the product sheet by clicking the “Add to basket” button.
3.2. The quantities in the basket may be changed and products may be removed from the basket until paying for the products.
3.3. To complete the order, you must enter the necessary data in the shopping cart, select the payment method and click on the “Go to pay” button.
3.4. The order is deemed finalized after pressing the “Go to pay” button and receiving the payment.
3.5. The Trader will send a notification for the confirmation of the order to the Client’s email address.
3.6. In case of not having the Product ordered by the Client the Trader will cancel the order. An order may be cancelled in part as well as in whole. The Client will be informed of a cancelled order immediately. In case of a partial cancellation the Trader may ask for the Client’s wishes for handling the rest of the order – whether to dispatch or cancel as well.
4.1. The Client will pay for the purchases made in the Web environment (e-store) 100% in advance.
4.2. For orders, you can pay by credit card (Visa, MasterCard) or PayPal. All payments shall be made in USD.
4.3. Payment takes place in a secure environment outside the e-store – when paying with a PayPal in the secure environment of PayPal Holdings, Inc (https://www.paypal.com), when paying by credit card in the secure environment of Stripe, Inc (https://stripe.com/), respectively. The Trader does not have access to the Client’s bank and credit card details.
5. DELIVERY OF THE PRODUCTS TO THE CLIENT
5.1. The e-store delivers products to United States of America.
5.2. Products will be delivered to the customer by Registered Maxi Letter Business Letter
5.3. The Client will pay for the delivery fee. The fee may differ according to the destination
5.4. The Trader will complete the order, incl. hand over to the post office for dispatch within five working days from the confirmation of the order.
5.5. The delivery time is individual for each product and the delivery time for each product is shown by the relevant product with standard delivery time being eight days and the maximum delivery time being six months.
6. RIGHT OF WITHDRAWAL, RETURNING AND EXCHANGING GOODS
6.1. The Client has the right to withdraw from an undisclosed transaction within 14 calendar days from receiving the product by submitting an application for withdrawal via post or e-mail.
6.2. The Trader will confirm receipt of the withdrawal application with a notice sent to the Client.
6.3. The Client is obliged to return the product within 14 calendar days from the date of submission of the application for withdrawal. The period of withdrawal shall be calculated from the day the Client or a third party named by him or her, who is not the carrier of the goods, has received the possession of the product. If the order consists of more than one shipment, the deadline for withdrawal is calculated from the date of arrival of the last parcel to the Client.
6.4. The product may be returned within 14 days if the size of the ordered product was selected from the Pre Production OÜ size chart.
6.5. The Client has no right to return the product, which is made by special order. EXAMPLE: If a customer adds a comment, that would like to have 5 cm longer dress (then this product is made by special order and is not refundable).
6.6. The Client has no right to return a product that is ordered from the PRE-ORDER platform since the product is custom made.
6.7. In the event of a deterioration in the condition of the item to be returned, the Client shall be liable for the reduction of the value resulting from the use of the item only if he or she has used the item in any other way than necessary in order to ascertain the nature, characteristics and operation of the item. In order to ascertain the nature, characteristics and operation of the item, the Client should handle and use the item only as if he or she would normally be allowed to do it in the shop.
6.8. For hygiene reasons, the right of withdrawal does not apply to the underwear and sunbathing clothes taken out of the package.
6.9. Until the returned package has arrived, Pre Production OÜ can not take the responsibility. Therefore, please keep the document given when posting the package to prove the shipping when needed. Returning and/or exchanging the goods is free for the Client, except for the transportation expenses for product returning, that will be paid by the Client.
6.10. In case the Client wants an exchange, mending or replacement of the Product, the Client must fill in the return sheet included with the Product and invoice. In case of exchanging or replacement of the product the Client will carry all expenses directly related to returning the product, unless the product returned does not correspond to what was ordered.
6.11. In case of wrong size of the Product, the Client has the right to exchange the Product within 14 calendar days from receiving the package.
6.12. If the Trader can not exchange the Product due to absence of the correct size, the Trader will contact the Client.
6.13. On withdrawal from the transaction the Trader will return to the Client the sums paid by him, incl. delivering the product to the Client, by transferring the returnable sum into the Client’s bank account within 14 days from the withdrawal application reaching the Trader at the latest. The Trader has the right to delay returning the paid sums until the Client has returned the product or submitted proof of handing over the product to the post office for return. On using the right of withdrawal the Client will carry all expenses directly related to the returning of the product.
6.14. The Trader has the right to withdraw from the sale and demand that the goods be returned by the Client if the marked price of the goods is significantly lower than the market price of the goods due to an error.
7. SUBMITTING A COMPLAINT
7.1. The Trader is responsible for the nonconformity to requirements and defects of the products for 2 years from the receipt of the products by the Client. Thereat, within the first six months after delivery to the buyer, it is presumed that the deficiency was present upon delivery. The online store is responsible for refuting this presumption.
7.2. On discovering the nonconformity to requirements of the product or defects of the product the Client undertakes to notify the Trader immediately but no later than within 2 months from becoming aware of the nonconformity by sending the respective information to the email address firstname.lastname@example.org or in writing to the address of Pre Production OÜ Estonia, Harjumaa, Tallinn, Koidu 122/Planeedi 4, 10139
7.3. In case of a nonconforming or defective product the Client has the right to claim the performance of obligations from the Trader, withdraw from the contract or to cancel the contract and claim compensation for damages, reduction of price, in case of delaying the fulfillment of financial obligations claim a fine.
7.4. In case of nonconformity of the product to requirements or defects the Client has the right to first demand the free mending of the product or replacement with a product conforming to the requirements and without defects or to return the product at the Trader’s expense.
The Client has the right to demand the reduction of the purchase price of the product or the termination of the contract and the recovery of the sums paid for the product if:
• The Trader is not able to mend or replace the product or
• Mending or replacing the product fails or
• The Trader has not rectified the defect of the product within a reasonable time or
• The Client is caused unjustifiable inconveniences.
7.5. In case of returning a nonconforming product the Client will be compensated for the sums paid for the product together with transport costs to the bank account specified by the Client within 14 days at the latest. The Trader has the right to delay returning the sums paid until the Client has returned the product in his possession or submitted evidence of handing over the product to the post office for returning.
7.6. The undertaking shall, during the first six months of the transfer of the item to the purchaser, cover the costs to the buyer related to repairing or replacement of the item, in particular transport, mail, work, travel and material costs. In the next 1.5 years, the corresponding costs will be borne by the undertaking only if the claim is justified. The undertaking does not reimburse the costs incurred by the Client in the event of non-compliance or deficiencies in the product and is not liable for them, if:
7.6.1. The Product has deteriorated/been damaged due to the fault of the Client;
7.6.2. Defects have been caused by the use for a non-intended purpose, incl. as a result of not following the care instructions;
7.6.3. The Product has changed due to normal wear of ordinary use.
7.6.4. There is no copy of the document certifying the purchase.
7.7. In case disputes have arisen between the Client and Trader on the defects of the product, the Client has the right to turn to the Trader with a complaint, by specifying in a complaint submitted in writing or in a form allowing for written reproduction (email) his name and contact details, the date of submitting the complaint, the defect existing in the product and the solution requested by him. The Trader will respond to the Client’s complaint in writing or form allowing for written reproduction (email) within 15 days.
7.8. In case the Client and Trader do not reach an agreement regarding the dispute, the Client has the right to turn to the consumer complaints committee at the Estonian Consumer Protection Board (www.komisjon.ee) for out-of-court settlement of the dispute and use the European Union Online Dispute Resolution procedure at http://ec.europa.eu/odr. Reviewing of a complaint in the consumer complaints committee is free of charge for the parties. Dispute settlement at the Estonian Consumer Protection Board is guided by the legislation of the Republic of Estonia.
7.9. On not agreeing with the decision of the commission the parties have the right to turn to the local county court of the Client.
8.1. The controller of personal data is Pre Production OÜ | Estonia, Harjumaa, Tallinn, Koidu 122, 10139 | +372 6313 288
8.2. The processing of personal data is subject to the legislation of Estonia and the European Union.
8.3. The controller collects the following personal information: name, gender, birthday, personal identification code, phone number, e-mail and purchase history.
8.4. Among others, personal data is collected and processed for the following purposes: to make purchase analyses, to sell goods and provide services, to serve the client’s loyalty program. The controller has the right to query, analyze, sort, and take samples of personal data in the database.
8.5. The controller does not disclose the information received by him to third parties. LeTribe’s services, incl. digital services, are not directed towards children under 13.
8.6. By joining the client program, the client gives consent to the processing of his/her personal data. Personal data transmitted to the controller is protected and treated as confidential information, including information stored on the customer and his/her orders stored in the e-store order environment. The data communication between the client and the banks and the card payment center is encrypted, which ensures the security of the customer’s personal data and bank details. The data controller does not have access to client confidential bank and payment card requisitions.
8.7. The data controller will implement all measures, including information technology and organizational measures, for the protection of the personal data collected. Access to data editing and processing is restricted to authorized persons.
8.8. Pre Production OÜ may authorize other legal entities (authorized processors) to process personal data, provided that an agreement has been entered with such a processor under which the processor is required to keep the personal data processed as confidential and to ensure the protection of personal data in accordance with the requirements provided by law. Such authorized processors are cash register software service providers, software development partners, logistics service providers and marketing service providers. The authorized processors are also companies belonging to the same consolidation group with Pre Production OÜ and their employees who process personal data for the performance of their duties.
8.9. The customer has the right to get information and check his/her personal data, request access to the personal data, request corrections to the personal data, request limiting the personal data, request the deletion of personal data, request the transfer of personal data, rights relating to the automated processing of data, right to an evaluation by a supervisory authority. The customer also has a right to renege on his/her permission to process personal data. To get information and to check his/her personal data, the client should send a written application to email@example.com.
8.10. The controller of personal data may send newsletters to the client, including satisfaction surveys and offers to the client’s e-mail address or via SMS only if the client has given prior consent at the time of joining the client program or in the self-service environment.
8.11. The client can at any time check his/her personal information and partially modify it by logging in to the firstname.lastname@example.org self-service environment or by sending an email to email@example.com. In order to delete personal information collected, the client shall submit a written request to firstname.lastname@example.org.
8.12. The Client has the right to turn to Data Protection Inspectorate or to court if he/she finds that his/her personal data has been misused. Contact info for the Data Protection Inspectorate can be found from http://www.aki.ee/en.
8.13. The data controller changes and/or deletes the client data after the client has been identified.
8.14. The deadline for maintaining client’s personal data is five years from the last purchase.
DESIGNER TERMS & CONDITIONS
General Terms and Conditions of Design Licensing
These General Terms and Conditions of Design Licensing (“Terms”) between the designer (“you”) and Pre Production OÜ, registry code 14041340, address Koidu tn 122-64, 10139 Tallinn, Estonia (“we”, “us”, ”our”) govern the rights and obligations in relation to the licensing of your designs to us and the provision of the Platform and Services (as defined below) from such time as you register and set up an account with us.
It is important that you read and understand the Terms before using the Platform and/or Services. By using and accessing the Platform and/or Services, you agree to these Terms. If you do not agree to these Terms, please do not use the Platform and/or Services.
For more information, see https://letribe.com or contact us at e-mail: email@example.com.
1. THE PLATFORM
1.1. We operate a platform at letribe.com (the "Platform") that allows you to provide apparel designed by you (“Designs”) through the LeTribe marketplace platform.
2. OFFERING THE DESIGNS THROUGH THE PLATFORM
2.1. In order to use the Platform, you must register and set up an account on the Platform with a user ID and password ("Account").
2.2. You must provide your legal full name and a valid e-mail address and any other information requested by us in order to complete the signup process and use the Platform.
2.3. You are responsible for maintaining the confidentiality of your login details and any activities that occur under your Account. If you have any concerns that your Account may have been misused, you should contact us immediately.
2.4. In order to offer Designs through the Platform, we must approve of your Account after the creation thereof. We have full discretion in deciding whether to approve of your Account and grant you access to the Platform.
2.5. After you have created the Account, you may upload the information about your Designs and apply for the license of your design to us to make the Designs available for pre-order by the customers. All the information uploaded about the Designs is subject to our review and we have full discretion whether to accept the license to your design and make the Designs available for pre-order by the customers.
3. TERMS OF LICENSE GRANTED TO US
3.1. By creating the Account and uploading your Designs and granting the license to us, you acknowledge that you are a professional designer offering custom designs.
3.2. You shall grant us an exclusive, world-wide, transferable, sub-licensable, unconditional license to use, exploit and exercise your Designs for the whole period of the pre-order campaign as stipulated in Individual Terms in any manner now known or in the future discovered.
3.3. You shall have the right to display the Designs on your own homepage and in your social media channels but you shall not offer the Designs through any other platform for any commercial purposes.
3.4. If the products made based on your Designs (“Products”) are sold successfully during the pre-order campaign, we may propose to you to extend the license granted to us and adding the Products to the “Buy Now” category to be sold as ready-made products on the Platform or other platforms provided by us. We reserve full discretion on deciding on the extension of the license and inclusion of the Products in the “Buy Now” category.3.2.2. infringe the rights of any third party, including but not limited to intellectual property rights and privacy rights;
3.5. You shall provide us a license to use your intellectual property rights, including the pictures of Designs and your brand name or your name in the scope necessary to operate the Platform and to advertise and market the Platform or the Designs and/or the Products.
3.6. You have no right to claim any additional fees for the use of your intellectual property by us and the fee for such usage shall be covered by the Licensing Fee.
3.7. You warrant that:
3.7.1. You are the sole owner of the intellectual property rights licensed to us under these Terms. If and to the extent you have incorporated third parties in the making, development and/or creation of Designs, you have full power and all the rights to give the licenses to us hereunder;
3.7.2. the Designs do not infringe any rights of a third party.
4. REQUIREMENTS FOR THE DESIGNS
4.1. When licensing the Designs to us, you must provide the name of the Design, the description of the Design and a short description of the brand / manufacturer. The description in the info must be accurate; the pictures accompanying must depict the actual product, be of high-quality and not create a deceptive sense of the apparel.
4.2. We may remove any Designs from our Platform and suspend your use of the Platform if:
4.2.1. the information or pictures are incorrect, vague, misleading or otherwise in breach of these Terms;
4.2.2. we suspect that the pictures provided breach third party copyrights or personal rights;
4.2.3. the Design copies the design of a third party product or might be otherwise in breach with third party copyrights, design rights, trademarks or other intellectual property rights;
4.2.4. we suspect that the Design has already been produced before it is licensed to us;
4.2.5. the Design or the information provided about the Design is otherwise in conflict with these Terms.
5. LICENSING FEE
5.1. You shall receive a licensing fee for the licensing of your Designs (“Licensing Fee”). The amount of the Licensing Fee is stipulated in the Individual Terms. The Licensing Fee shall be calculated from income from sales of the Products on the Platform or other marketplaces solicited by us from which the VAT, manufacturing costs (including costs for fabric, patterns or other necessary services), delivery costs and the fee to use the Platform is deducted.
5.2. We will calculate the Licensing Fee monthly and pay the Licensing Fee to you for the preceding month by the 20th date of the following month. We may not make the payment if the sum payable to you does not exceed EUR 10.
5.3. You understand and agree that you are responsible for paying any and all applicable taxes that may be due as a result of your use of the Platform and the licensing of your Designs and the payment of Licensing Fee to you.
5.4. All payments made by us will be made in euros.
6.1. We shall market the pre-order campaigns available on the Platform via social media and other means at our discretion. Please note that we shall have the discretion to decide which campaigns on which mediums to market and promote and you shall not have the right to demand us any marketing or promotion to your campaign.
6.2. You are free to promote the offering of your Designs on the Platform via any means available to you, including social media and your homepage. Please note that your marketing activities must be of high quality and not damage our reputation and goodwill. If your marketing activities do not adhere to these standards, we may request you to terminate the marketing activities and if you do not follow our request, we may terminate your use of the Platform. If you decide to invest in marketing activities, such costs shall be yours to bear. You acknowledge that the success of your Designs on the Platform is highly dependent on your marketing and promotion activities.
6.3. We may publish separate guidelines on the marketing and promotion activities and you hereby agree to adhere to any and all such guidelines, if and when established
6.4. If the Products are added to the “Buy Now” section and offered as ready-made products, we reserve the right to decide on the marketing and promotion thereof. You shall have the right to promote the Products via any means available to you, including social media and your homepage. If you decide to invest in marketing activities, such costs shall be yours to bear.
7. MANUFACTURING THE PRODUCTS
7.1. You hereby transfer the rights and obligations arising from the agreements concluded between you and the pattern designers, fabric providers, printing service providers, manufacturers and other service providers (“Providers”) to us to execute the design and manufacture the Products.
8. DELIVERY TO CUSTOMERS
8.1. We shall organize the delivery of the Products to the customers.
9. PRICING OF THE PRODUCTS
9.1. The price of the Product shall be calculated on the price stipulated in the agreements concluded with the Providers, the price for delivery to the customers, the Licensing Fee and the fee for the use of the Platform.
10. YOUR RIGHT TO USE THE SERVICES
10.1. As long as you comply with these Terms, we agree to grant you a royalty free, revocable, non-exclusive subscription right to access and use of the Platform in accordance with these Terms. You may not transfer or sub-license this right to use the Platform.
10.2. While using the Platform, you shall not:
10.2.1. violate any laws;
10.2.2. infringe the rights of any third party, including but not limited to intellectual property rights and privacy rights;
10.2.3. post, transmit or otherwise make available through or in connection with the Platform any materials that are or may be: (a) threatening, harassing, degrading, hateful or intimidating or otherwise fail to respect the rights and dignity of others; (b) defamatory, libellous, fraudulent or otherwise tortious; or (c) obscene, indecent, pornographic or otherwise objectionable;
10.2.4. harvest or collect information about users of the Platform;
10.2.5. restrict or inhibit any other person from using the Platform;
10.2.6. reverse engineer, decompile or disassemble any portion of the Platform;
10.2.7. frame or mirror any portion of the Platform, or otherwise incorporate any portion of the Platform into any product or service, without our express prior written consent; or
10.2.8. interfere with or disrupt the Platform or the servers or networks used to make the Platform available; or violate any requirement, procedure or policy of such servers or networks.
10.2.9. circumvent, disable or otherwise interfere with any security related features of the Platform;
10.2.10. permit another person to use the Platform on your behalf;
10.2.11. use the Platform if we have suspended or banned you from using it;
10.2.12. advocate, promote or engage in any illegal or unlawful conduct or conduct that causes damage or injury to any person or property;
10.2.13. modify, interfere, intercept, disrupt or hack the Platform;
10.2.14. use any automated system, including without limitation “robots”, “spiders” or “offline readers”.
10.3. You agree that you have no rights in or to any portion of the Platform other than the right to use and access the Platform in accordance with these Terms.
10.4. All intellectual property rights in the Platform, its content and any related documentation existing anywhere in the world belong to us or our licensors (and are protected by copyright and/or trade secret laws and other international treaty provisions) and may not be copied, distributed, uploaded, republished, decompiled, disassembled or transmitted in any way without our prior written consent. You will not have any rights of ownership in the Platform, its content or any related documents other than the right to use it in accordance with these Terms.
10.5. You understand that we reserve the right to suspend or terminate your Account or your use of the Platform, if you violate these Terms.
11. DATA PROTECTION
11.1. Your privacy is important to us, please read our Privacy Notice to understand how we collect, use and share information about you. By using the Platform and/or the Services, you acknowledge that your personal data will be processed in accordance with our Privacy Notice
12.1. You may cancel your Account and terminate your use of the Platform at any time when there are no Designs being offered to the customers by letting us know via e-mail.
12.2. We have the right to suspend or terminate your Account and refuse any and all current or future use of the Platform for any reason at any time if we believe your use of the Platform is not in line with our guidelines, recommendations and these Terms. Such termination will result in the deactivation or deletion of your Account or your access to your Account and the forfeiture and relinquishment of your Account. We reserve the right to refuse providing access to the Platform to anyone for any reason at any time. We may also terminate your Account and your use of the Platform if there are complaints from the customers about the Products.
13.1. All provisions of these Terms which by their nature should survive termination will survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
14.1. We communicate with you in an electronic form via the e-mail address you have submitted, via social media of our choosing or through the Platform. You agree that all Terms, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that those communications would satisfy if they were on paper.
14.2. We only offer support via e-mail or through the Platform if available.
15. DISCLAIMER OF WARRANTIES
15.1. We provide the Platform on an “as is” and “as available” basis, without warranty of any kind. Without limiting this, we expressly disclaim all warranties, whether express, implied or statutory, regarding the Platform, including without limitation any warranty of merchantability, fitness for a particular purpose, title, security, accuracy and non-infringement.
15.2. We do not warrant that the Platform will meet your requirements; that the Platform will be uninterrupted, timely, secure, or error-free; that the information provided or obtained through the use of the Platform is accurate, reliable or correct; that any defects or errors will be corrected; that the Platform will be available at any particular time or location; or that the Platform is free of viruses or other harmful components. You assume full responsibility and risk of loss resulting from your use of the Platform.
16. LIMITATION OF LIABILITY
16.1. You understand and agree that we will not be liable to you or any third party for any loss of profits, use, goodwill, or data, or for any incidental, indirect, special, consequential or exemplary damages, however arising, that result from:
16.1.1. your use or inability to use the Platform;
16.1.2. any modification, price change, suspension or discontinuance of the Platform;
16.1.3. the Platform generally or the software or systems that make the Platform available;
16.1.4. unauthorized access to or alterations of your transmissions or data;
16.1.5. statements or conduct of any third party on the Platform;
16.1.6. any other user interactions that you input or receive through your use of the Platform;
16.1.7. any other matter relating to the Platform.
16.2. Our liability is limited whether or not we have been informed of the possibility of such damages and even if a remedy set forth in these Terms is found to have failed its essential purpose. We will have no liability for any failure or delay due to matters beyond our reasonable control. However, our maximum liability is limited to the amount that is equal to the Commission paid to you during the one month preceding the event that resulted in our liability.
17. RELEASE AND INDEMNIFICATION
17.1. You indemnify us, defend us, and hold us harmless from and against any and all claims, liabilities, and expenses, including attorneys’ fees, arising out of your use of the Platform, including but not limited to your violation of these Terms, provided that we (1) promptly give you written notice of the claim, demand, suit or proceeding; (2) give you sole control of the defence and settlement of the claim, demand, suit or proceeding (provided that you may not settle any claim, demand, suit or proceeding unless the settlement unconditionally releases us of all liability); and (3) provide to you all reasonable assistance, at your expense.
18. CHANGES TO THESE TERMS
18.1. We reserve the right, at our sole discretion, to amend these Terms at any time and will update these Terms in the event of any such amendments. We will notify you of material changes to these Terms, at least 30 days prior to the change taking effect by posting a notice on our website or the Platform. For non-material modifications, your continued use of the Platform constitutes agreement to our revisions of these Terms.
18.2. We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Platform (or any part of it) with or without notice.
19.1. Except to the extent applicable law provides otherwise, these Terms and any access to or use of the Platform, is governed by the laws of Estonia.
19.2. Any disputes involving the parties will be resolved through negotiation. In the event that no agreement can be reached through negotiations, all disputes will be handled in compliance with the legislation of the Republic of Estonia. The Harju County Court Tallinn courthouse will resolve the dispute as a court of first instance.
19.4. If any part of these Terms is held invalid or unenforceable, the remaining portions will remain in full force and effect. Any failure on the part of us to enforce any provision of these Terms will not be considered a waiver of our right to enforce such provision.
19.5. In case of questions about the Terms, contact us at firstname.lastname@example.org.